Meal Prep Delivery FAQ

Questions? You’ve Come to the Right Place!

What do you want to know about the best delivery service?

Frequently Asked Questions


NOTICE: Savage Chef delivers and offers pickup of fresh never frozen meals.
Pickup and Delivery is between 5PM-9PM on Sunday Delivery is between 6Pm-9pm and pickup is between 1PM-4PM on Monday.
All orders can be paid with Credit Card or Cash upon delivery.

How long will my meals last?

Meals will last 5 to 6 days. You can freeze them at your discretion to allow them to last longer.

Are you open during the week?

Since the meals are ordered and fulfilled on a weekly basis we do not open during the week. Our hours are Saturday 10AM-6PM, Sunday 10AM-9PM and Monday 11AM-4PM. During those hours we offer protein shakes made to order and pickup during the normal pickup windows (Sunday Pickups 5PM-9PM and Monday 1PM-4PM).

Will I lose weight if I eat your meals?

All of the meals are designed to be macro friendly and moderate in calories. Generally meals range between 300-450 calories for regular portions and 450-600 calories for larger portions. Calorie requirements will vary based on individual needs and goals. While we do not guarantee weight loss from our meals they will help make any dieting easier as long as you are on a calorie restricted diet.

Do I have to subscribe? Is there any commitment?

We have many options to choose from ordering. Meal Plans are our subscription option that will automatically bill your account either weekly or monthly depending on the option you choose. Meal Plans require a cancellation a week prior to billing in order to avoid any unwanted charges. It is your responsibility to cancel your subscription ahead of time and failure to do so will not result in any refund. You can access your subscription options in your user profile at any time or contact us to help you. Meal Packs and A La Carte do not require any subscription and can be ordered as needed without any recurring charges.

Is there a minimum order size?

Nope. Order as many or as few meals as you need.

Do you have a refund policy?

Given the perishable nature of our products, all Savage Chef orders are non-refundable. Refunds will not be awarded for any order due to randomized meal selection, as it is the customer’s responsibility to choose their preferred meals for each pickup or delivery date. If you wish to pause or cancel your order for any reason, we require a 72-hour notice prior to your next pickup or delivery date. Refunds are in the form of Savage dollars and will be applied to your digital wallet for use towards future purchases. All credits are subject to approval by Savage Chef and our Terms of Service.

Where is the store located?

We are located at 5 East Main St Rochester NY 14580 right in the Village of Webster on the corner of 250 and 404.

How far do you deliver?

We deliver anywhere within a 20 mile radius from our storefront that is located at 5 East Main St Rochester NY 14580 in the Village of Webster.

When do I have to order by??

Order each week by Friday at midnight.

Where can I pickup my meals?

We currently have one spot to pickup your meal prep orders weekly. That location is at 5 East Main St Rochester NY 14580 in the heart of Webster.

Signup for a Meal Plan Today!

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